At SIGMUS TECHNOLOGIES LLP, we are committed to delivering high-quality services and ensuring our clients satisfaction. This Refund Policy outlines the conditions under which refunds may be issued for our services. Please read it carefully before availing of our services.
1. Scope of Refunds
This policy applies to all services provided by SIGMUS TECHNOLOGIES LLP, including but not limited to software development, consulting, and maintenance services.
2. Refund Eligibility
Refunds may be issued under the following circumstances:
- Service Not Delivered: If a service is not initiated or delivered as agreed in the contract or work agreement, you may be eligible for a full refund.
- Project Cancellation by Us: If SIGMUS TECHNOLOGIES LLP is unable to complete the project due to unforeseen circumstances, a partial or full refund may be provided based on the work completed.
- Non-Compliance with Deliverables: If the final deliverables do not align with the approved mockups or agreed-upon specifications, you may be eligible for a refund, subject to review.
3. Non-Refundable Cases
Refunds will not be provided in the following situations:
- Services have been fully delivered as per the agreed scope and milestones.
- Dissatisfaction with deliverables after explicit client approval at earlier stages, including mockup confirmations.
- Delay in deliverables due to client’s unresponsiveness, changes in requirements, or failure to provide necessary inputs.
- Custom services or products that have been tailored specifically for the client.
4. Refund Process
To request a refund, you must:
- Email us at business@sigmus.in with your refund request, including the reasons and any supporting documentation.
- Our team will review your request and respond within 7 business days.
- If approved, refunds will be processed within 14 business days via the original payment method or as mutually agreed upon.
5. Partial Refunds
In cases where work has been partially completed, SIGMUS TECHNOLOGIES LLP may issue a partial refund proportional to the amount of work remaining, as determined by our team.
6. Amendments to Refund Policy
SIGMUS TECHNOLOGIES LLP reserves the right to update or modify this Refund Policy at any time. Any changes will be posted on this page, and the updated date will be indicated. Continued use of our services constitutes acceptance of the revised policy.
7. Contact Us
For any questions or concerns regarding this Refund Policy, please contact us:
SIGMUS TECHNOLOGIES
1st Floor, Sahara Center building, Angadippuram, Kerala, India,
Perinthalmanna, Kerala, India, 679321
Phone: +91-8089002444
Email: business@sigmus.in